Shipping policy
How your orders are prepared and shipped
Original works
They are one-of-a-kind pieces that are already painted. I prepare and ship them myself from Barcelona.
- Shipping: Correos Paq Estándar, with tracking
- Approximate delivery time: 7 working days
- Framed work: the frame is made to measure after you order. Approximate delivery time: 14 working days
- Packaging: rigid and protected, with reinforced corners
- Shipping included in the price
Fine art prints
They are printed on demand: there is no stock; each print is made when you order it and shipped with tracking from within the European Union, with no customs formalities or extra costs.
- Unframed: approximate delivery time of 15 working days
- Framed: approximate delivery time of 20 working days
- Shipping included in the price
- Tracked shipping from the moment it is dispatched
Canvases
They are also printed to order and shipped with tracking from within the European Union, with no customs.
- Approximate delivery time: 10 working days
- Shipping included in the price
If you order several pieces
Original works, prints and canvases are prepared and shipped separately. If your order combines several of them, it will arrive in several parcels on different days. This is not a mistake.
You will receive a tracking number for each parcel.
Delivery times are approximate
Delivery times are approximate and include preparation or printing as well as transport, not just transport. Around public holidays they may take a few days longer.
Shipping is included
The price you see on the product page is the final price: nothing is added for shipping at checkout.
Shipping zones
| Zone | Available |
|---|---|
| Mainland Spain | Yes |
| Balearic Islands | Yes |
| Canary Islands, Ceuta and Melilla | Not available for now |
| Rest of the European Union | Not available for now |
| Rest of the world | Not available for now |
About the Canary Islands, Ceuta and Melilla: they are outside the customs territory of the European Union, which means customs formalities and local taxes that I can't handle reliably right now. They are not available in the shop, but if you live there and would like a work, write to me at hola@juanfran.art: I look at each case individually and will tell you whether it's possible and what it would cost.
The same applies if you're writing from outside Spain. I'd rather look into it with you than miss the chance.
If your order is delayed
Allow two working days beyond the approximate delivery time: most delays sort themselves out within that margin.
If it still hasn't arrived after that, write to me at hola@juanfran.art with your order number. I'll check the tracking with the carrier and get back to you the same day.
If it arrives damaged
- Photograph the packaging before you open it, and the contents afterwards.
- Write to me at hola@juanfran.art within 48 hours of receiving it.
- I'll send you a replacement or refund you in full, at no cost to you.
The photos of the packaging matter: they are what allow a claim against the carrier.
Tracking
You'll receive an email with the tracking number as soon as your order is on its way to you. If you don't get it, check your promotions folder and write to me if it isn't there.